Supporting user–friendly design of flexible Business Processes in StPowla
نویسنده
چکیده
The integration of BPM and SOA has the potential to lead to increased agility, lower development and maintenance costs and a better alignment between business and IT. However, it still requires large efforts by highly skilled personnel. The Service-Targeted Policy-Oriented WorkfLow Approach attacks this problem by integrating workflows and services with policies to clearly distinguish between the core process description and the variations. This paper presents a first assessment of the impact of the approach on the design of business processes. To this end, we exploit a case study, namely the activation of VoIP services by a re–seller of telecommunication services.
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تاریخ انتشار 2008